bonsai FAQ

bonsai has decided to focus entirely on the continued growth of our solutions for businesses. This strategic choice allows us to make the best use of our resources and expertise and focus on developing more impactful solutions for businesses.

As we prepare to discontinue bonsai services, here’s what you need to know about the important dates and actions required:

1. bonsai Mastercard: You can continue using your bonsai Mastercard until December 9th, 2024. Be sure to transfer any subscriptions or payments tied to the bonsai Mastercard to a different payment method before this date, as the card will no longer be active afterward.

2. App Access: You can still access and use all other functionalities of the bonsai app until January 13th, 2025. Please finalize any groups balances or other activities by this date.

After January 13th, 2025, the app and all associated data will be permanently removed.

Once the app and services are terminated, all accounts are automatically deactivated and you do not need to do anything else.

While there is no perfect substitute for bonsai, we recommend considering Curve, Bunq, or Revolut.

After December 9th, 2024 the bonsai Mastercard will no longer be usable. This includes any links to Apple Pay and Google Pay. Be sure to link another card to your payment accounts before that date to avoid disruptions.

Other bonsai features will still be available until January 13th, 2025. 

We recommend that you transfer all subscriptions associated with your bonsai Mastercard to another payment method before December 9th, 2024 to ensure that your payments are not interrupted. 

After January 13th 2025, all groups will be deactivated, and group expenses will no longer be accessible or visible. Please make sure that you have completed all cost sharing before this date.

We recommend that you have all outstanding amounts paid before  January 13th 2025, because after this date, the group features are no longer available. Keep track of any outstanding amounts yourself to ensure you receive everything on time

Referral rewards can no longer be redeemed after January 13th, 2025, as bonsai's services will then be terminated.

Due to the discontinuation of our consumer services, all ongoing wins and prizes will be terminated. After careful consultation and legal advice, we have found that it is unfortunately not possible to continue these promotions or award prizes. We thank you for your enthusiastic participation.

We cannot delete your data yet due to legal obligations. As an authorized payment institution supervised by the National Bank of Belgium, we are required to comply with Belgian anti-money laundering legislation.

This law requires us to keep identification and transaction data of our customers for 10 years after the termination of the business relationship, regardless of whether any transactions have taken place. This also means that the right to oblivion, as defined in the GDPR, does not apply to this data.

During this period, your data will be kept only for compliance with this law. We treat them with care and do not use them for other purposes, commercial or otherwise. After the expiration of the legal retention period, your data will be permanently deleted.

Do you have any questions about this? Please contact our Data Protection Officer at dpo@paybonsai.com

As an authorized payment institution under the supervision of the National Bank of Belgium, we are required by law to comply with Belgian anti-money laundering legislation. This law requires us to retain certain customer data, such as identification and transaction data, for 10 years after the business relationship ends.

We keep identification and transaction data, regardless of whether actual transactions have taken place. This data must be kept by law for 10 years after the end of the relationship.

No. We do not offer automatic data transfer to other services. 

The right to oblivion is part of the GDPR (General Data Protection Regulation) and gives individuals the right to have their data erased. However, Belgian anti-money laundering legislation provides an exception to this right for data that we are required to retain.

No, your data is kept exclusively to comply with anti-money laundering legislation. We do not use this data for commercial or other purposes.

No, your data will not be transferred to bonsai's B2B activities. We treat them carefully and do not use them for other purposes, commercial or otherwise. 

After the legal retention period of 10 years, your data will be permanently deleted from our systems.

More information about the legislation can be found on the official website of the Belgian government: https://www.ejustice.just.fgov.be/cgi_loi/change_lg.pl?language=nl&la=N&cn=2017091806&table_name=wet#LNK0002

For questions or support, please contact our customer service team at support@paybonsai.com. We will be happy to help you with anything you need during this transition period.